2028

Fewer service agents, but not zero

No Fortune 500 company will have fully eliminated human customer service agents, Gartner predicts: there will be fewer people, but no operation without them.

Forecast: Gartner, September 2025. Source: CX Network

Illustration: Fewer service agents, but not zero — Illustration: lastday.at. This photo has not been taken yet.

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lastday.at tells the story of the machines that gradually took over human work, from ancient Egypt to artificial intelligence, and counts down to the last day of work on Earth: March 20, 2030.

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