2028

The right to talk to a human

Gartner predicts that the European Union will make consumers' right to talk to a human agent a legal requirement. Companies that eliminated human customer service would have to bring it back.

Forecast: Gartner, February 2024. Source: Customer Experience Dive

Illustration: The right to talk to a human — Illustration: lastday.at. This photo has not been taken yet.

See it on the timeline

lastday.at tells the story of the machines that gradually took over human work, from ancient Egypt to artificial intelligence, and counts down to the last day of work on Earth: March 20, 2030.

Open the full timeline